Strategic Account Development Director

2 weeks ago

Old Toronto, Canada The Kitchen North America Full time

Are you a seasoned professional with a passion for leading integrated campaigns and driving business growth? We're seeking an experienced Account Director to join our team at The Kitchen North America.

Company Overview

The Kitchen North America is a full-service agency dedicated to delivering innovative solutions that captivate audiences and drive results. Our core philosophy of Connected Creativity fosters a collaborative approach to ideation, planning, and execution, enabling us to unlock the power of diverse perspectives and deliver effective solutions.

Job Description

We are looking for an exceptional leader to fill the role of Account Director. As a key member of our team, you will be responsible for leading the development of small to large-scale integrated campaigns, working closely with cross-functional teams to bring them to life. You will serve as the general manager of your portfolio, driving business growth, ensuring timely delivery, and meeting budget targets. Your primary objective will be to coordinate and implement marketing plans, oversee the cross-functional agency team, and nurture relationships with clients.

Core Responsibilities

  • Client Relations
  • Develop comprehensive understanding of client's business strategy, objectives, and brands
  • Support clients with strategic direction of brand/company as required
  • Lead development of client programs, including project and IMC management
  • Understand organic opportunities for business development & growth within client's business; create and implement plan to sell incremental programs and services
  • Team
  • Brief in and set objectives for specialty teams within Salt i.e. Creative, Design, Media, Studio
  • Create collaborative working relationships and maintain effective + efficient ways of working within specialty and IMC teams
  • Work with Salt senior leadership team to assess and determine requirements for new hires as needed
  • Work with Salt admin & HR to hire team members as required – onboarding, training & development of a strong account management team, capable of both project management and project production
  • Train & develop direct reports and their teams to provide best in class account & production management
  • Conduct performance evaluations, provide feedback and support with setting and driving your teams personal and professional goals
  • Financial
  • Responsibility for the portfolio P&L, working closely with your team and finance to maintain a profitable business
  • Ability to build small and large program budgets that drive business profitability
  • Train account team to build small and large budgets that drive business profitability
  • Ability to reconcile budgets of all sizes, working both independently, with your team and with finance
  • Ultimately responsible for all programs within the portfolio being delivered on time and on budget
  • Solid understanding of how the business makes money, where there are gaps that need to be filled, creating and implementing a plan to support with filling revenue and profit gaps
  • Business Operations
  • Identifying new areas for business growth and development
  • Monitor the success of programs, providing options to optimize and pivot when required; and areas to excel and improve post-program
  • Manage all external stakeholders pertinent to the portfolio, including but not limited to: suppliers, partners, clients, agencies, contractors
  • Lead new or ongoing business initiatives for Salt XC – supporting with growth & development of the overall business

Required Skills and Qualifications

  • At least 10 years of experience working in Accounts, Client Service, Project Management or a related role
  • Exceptional leadership and people management skills
  • Proven project management & production experience
  • Understanding of agency budgeting and reporting requirements
  • Proven strategic thinker
  • Natural people person with exceptional interpersonal skills
  • Confident and experienced with presentation skills
  • Excellent organizational, negotiation and leadership skills
  • Outstanding critical thinking and problem-solving skills
  • Demonstrated ability to oversee, and deliver against, a large P&L
  • Proven ability to identify, pursue and sell business growth opportunities
  • French Speaking an added bonus

Salary Estimate: $120,000 - $180,000 per year based on industry standards and location (Toronto)

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