Head of Payments Strategist

1 month ago

Old Toronto, Ontario, Canada Citigroup Inc. Full time
Job Description

The Head of Payments will be responsible for driving the build out and execution of our strategy across the entire spectrum of Payment Products, including ACH, Wires, Cross Border Payments, Instant Payments, and Commercial Cards. This role will report to the North America Payments Head and be part of the leadership team for Citi's North America Payments business. The successful candidate will need to have an in-depth understanding of the Canadian Payments landscape and how product proposition contributes to achieving the objectives of the North America Payments organization and more specifically the impact to the Canadian franchise.

Key Responsibilities:
  • Drive the alpha growth strategy and drive innovation to continue to grow market share in the region.
  • Lead strategic product roadmaps, product development, program launches, and program marketing to gain maximum benefit from each product.
  • Survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities.
  • Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
  • Oversee all aspects of product life cycle management, including market demands, technology trends, and the competitive field.
  • Monitor key product measures, identify actions necessary, and lead corrective actions.
  • Provide leadership and expertise to clients, prospects, and internal partners, support external thought leadership activities in the payments space.
  • Manage acquisition targets, product financial performance, revenue performance, and expense management goals.
  • Own the Canada product roadmap, ensuring alignment with Citi's regional and global strategies, as well as Citi's policies and local regulations.
  • Manage development and market launch of all new and enhanced products through the bank's product approval processes.
  • P&L Management (reporting and analyzing financials to ensure goals are being met).
Qualifications:
  • 15+ years of experience, including 8-10+ years' managerial experience.
  • Knowledge of industry players and ecosystem, as well as industry networks preferred.
  • The incumbent will work closely with the global and cluster product teams to set and track annual spend and revenue targets.
  • Experience managing across multi-function or global business.
  • Experience managing in a large, complex, and matrixed organization.
  • Demonstrated knowledge and experience with the industry, banking, and investment products.
  • Working knowledge of different systems, theories, and practices relevant to a function.
  • Practical experience of multiple business cycles.
  • Knowledge of industry and competitor products/services.
  • Knowledge of strategic direction of the business and functions across clusters combined with solid conceptual/practical grounding in function and/or area of expertise.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Demonstrated internal and external negotiation skills.
Education:
  • Bachelor's/University degree, Master's degree preferred.

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