French Bilingual Contact Center Representative II

1 month ago


Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary


We are seeking a highly skilled French Bilingual Contact Center Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients, resolving customer inquiries and issues, and contributing to the ongoing improvement of our customer service processes.



Key Responsibilities



  • Provide exceptional customer service to clients in French, responding to inquiries and resolving issues in a timely and effective manner.
  • Identify customer needs and determine solutions to customer problems, using your knowledge of our products and services to provide recommendations and guidance.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Contribute to the development and implementation of customer service processes and procedures.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service and French language proficiency.


Requirements



  • High school diploma or equivalent required; undergraduate degree preferred.
  • 1+ years of relevant customer service experience, preferably in a bilingual environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in French language, with the ability to communicate effectively in both English and French.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.


What We Offer



  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for career growth and advancement.
  • A comprehensive total rewards package, including health and wellness benefits, retirement savings plan, and paid time off.


How to Apply


If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.



Language Requirement (Quebec only):


Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.



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