HR Contact Center Team Lead

1 month ago


Brossard, Quebec, Canada Cogir Immobilier Full time
Job Title: Team Leader, HR Contact Center

Job Summary:
We are seeking a dynamic and customer-focused Team Leader to join our payroll and human resources team in Brossard. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage multiple priorities.

Key Responsibilities:

  • Act as the first point of contact and support for businesses under management regarding matters related to payroll, benefits, and the Employer D payroll processing system.
  • Manage cases (tickets) via Zendesk.
  • Answer calls or voicemails from companies under management through the central HR shared services IVR toll-free number.
  • Process new hires, terminations, and position changes in Employer D.
  • Enter data into the benefit provider group database.
  • Maintain employee information in the database and ensure it is up to date.
  • Complete registrations and follow up on terminations of employment regarding social benefits.
  • Ensure that the team has the tools and resources necessary to accomplish its tasks.
  • Manage all files and calls to meet our customer service standards.
  • The Team Lead is responsible for managing the performance of the HR Shared Services Support team.


Requirements:

  • Professional or college diploma in accounting or human resources, any combination of studies and experience deemed relevant will be considered.
  • Relevant experience related to the role.
  • Bilingual French and English (speaking, reading, writing).
  • Good knowledge of Ms Office, particularly Excel.


What We Offer:

  • Free parking.
  • Possibility of advancement.
  • Telemedicine.
  • Vacation.
  • Group insurance.
  • Hybrid teleworking.
  • Special days off birthdays.
  • Recognition program.
  • Group Insurance.
  • Personal leave.
  • Employee Assistance Program.


  • Brossard, Quebec, Canada Cogir Immobilier Full time

    Job Title: Team Leader, HR Contact CenterLocation: Cogir (Siège social)Job Status: Permanent: Full TimeJob Schedule: Day timeHours per week: 40Purpose of the positionWe are seeking a dynamic and focused Team Leader, HR Contact Center, to join our payroll and human resources team in Brossard. This person must have excellent customer service skills and be...


  • Brossard, Quebec, Canada Cogir Immobilier Full time

    Job Title: Team Leader, HR Contact CenterAbout the Role:We are seeking a dynamic and focused Team Leader to join our payroll and human resources team in Brossard. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.Key Responsibilities:* Act as the first point of contact and support for businesses...


  • Brossard, Quebec, Canada Cogir Immobilier Full time

    Job OverviewWe are currently seeking a dynamic and results-driven Human Resources Manager to join our payroll and human resources team in Brossard.Job DescriptionThis is a permanent, full-time position with a 40-hour workweek. The successful candidate will be responsible for managing the performance of the HR Shared Services Support team and ensuring that...


  • Brossard, Quebec, Canada COGIR Immobilier Full time

    Job OverviewThe Multi-Service Center Manager plays a pivotal role in the success and operation of our residence's multi-service center. As the primary point of contact for business partners and service users, you will be responsible for prospecting customers and partners, planning, organizing, directing, and controlling all activities resulting from the...


  • Brossard, Quebec, Canada COGIR Immobilier Full time

    Company Overview: COGIR ImmobilierAt COGIR Immobilier, we thrive on the philosophy of providing exceptional service to our residents. Our team is passionate about building meaningful relationships and fostering a sense of community. With over 25 years of experience, we have established a strong reputation for delivering high-quality services and promoting a...


  • Brossard, Quebec, Canada Cogir Immobilier Full time

    Job Summary Cogir Immobilier is seeking a highly organized and analytical Payroll and HR Specialist to join their dynamic team. The ideal candidate will have a strong background in payroll legislation, accounting practices, and principles, as well as excellent organizational and time management skills. Key Responsibilities Prepare, balance, and reconcile...


  • Brossard, Quebec, Canada CB Canada Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Team Lead

    2 months ago


    Brossard, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Brossard, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer inquiries and...


  • Brossard, Quebec, Canada Mega Kia Brossard Full time

    **Job Title:** Automotive Aesthetics Team Lead**Job Summary:** We are seeking a highly skilled Automotive Aesthetics Team Lead to join our team at Mega Kia Brossard. As a key member of our team, you will be responsible for leading our automotive aesthetics team and ensuring that our vehicles meet the highest standards of quality and...


  • Brossard, Quebec, Canada Eaton Corporation Full time

    Eaton's Energy Automation Solutions division is seeking a highly skilled Lead Software Developer to join our Grid Automation Services team. Based in the Eaton Americas Innovation Center in Brossard, Quebec, Canada, this position offers hybrid work opportunities and requires candidates to reside within 80km of Brossard.Job Overview:We are accelerating the...


  • Brossard, Quebec, Canada Mega Kia Brossard Full time

    **Job Title:** Automotive Aesthetics Team Lead**Job Summary:** We are seeking a highly skilled Automotive Aesthetics Team Lead to join our team at Mega Kia Brossard. As a key member of our team, you will be responsible for leading our automotive aesthetics team and ensuring that our vehicles meet the highest standards of quality and...

  • Team Lead

    1 month ago


    Brossard, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals is seeking a seasoned Team Lead - Shift Management to join our team in Brossard, Canada. As a key member of our team, you will be responsible for overseeing daily operations, training and mentoring team members, and handling customer inquiries.Key Responsibilities:Oversee daily operations and ensure efficient workflows.Train and mentor...


  • Brossard, Quebec, Canada Installation Reno Expert Inc.] Full time

    Job Title: Residential Construction Team LeadOverviewWe are seeking a skilled and experienced Residential Construction Team Lead to join our team at Installation Reno Expert Inc.Key ResponsibilitiesLead and manage a team of construction professionals on residential renovation projectsEnsure timely completion of projects within budgetMaintain high-quality...

  • Team Lead

    1 month ago


    Brossard, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Team Lead - Cleaning Services to oversee cleaning operations and ensure that all facilities meet cleanliness and hygiene standards. In this role, you will supervise and coordinate cleaning staff and daily activities, inspect areas to ensure high standards of cleanliness and compliance with regulations, and train new cleaning staff and...


  • Brossard, Quebec, Canada CB Canada Full time

    About UPS CanadaUPS is a Fortune Global 500 organization that offers a rewarding culture and innovative possibilities for its employees.Our TeamWe are looking for talented individuals who have a unique combination of skill and passion to lead ourselves or teams and take us to the next level.Job SummaryThis role involves delivering and picking up packages to...


  • Brossard, Quebec, Canada Eaton Corporation Full time

    Eaton's EPG EAS Electrical Automation Solutions division is currently seeking a highly skilled Senior Software Development Lead to join our team. This position is based in the Eaton Americas Innovation Center in Brossard, Québec, Canada. Candidates must reside within 80km of Brossard, Québec, Canada.Key Responsibilities: Position Overview:As a Senior...

  • Project Manager

    1 month ago


    Brossard, Quebec, Canada beBee Professionals Full time $75,000 - $95,000

    We are seeking a strategic Project Manager to lead projects from conception to completion, ensuring successful outcomes and stakeholder satisfaction.Key Responsibilities:Develop and manage project plans, timelines, and resources.Collaborate with stakeholders to define project scope, objectives, and deliverables.Monitor progress, make adjustments as needed,...

  • Sales Team Lead

    1 month ago


    Brossard, Quebec, Canada MATT & NAT Full time

    Key Responsibilities:As a Sales Supervisor at MATT & NAT, you will be responsible for driving sales and profit, supervising a team, and ensuring excellent customer service. You will also be responsible for maintaining a clean and organized store environment, including visual merchandising and inventory management. Additionally, you will be expected to...


  • Brossard, Quebec, Canada Abacus Service Corporation Full time

    Talent Acquisition Partner Job DescriptionThe Talent Acquisition Partner is responsible for managing the recruitment and selection process, as well as strategic account management. This role involves partnering with key stakeholders to develop sourcing strategies, improve processes, and ensure compliance with fair employment practices.Key...


  • Brossard, Quebec, Canada Abacus Service Corporation Full time

    About the Role:The Abacus Service Corporation is seeking a highly skilled Talent Acquisition Partner to join our team. As a key member of our recruitment team, you will be responsible for managing the wing-to-wing recruitment and selection process, as well as strategic account management.Key Responsibilities:Partner with key stakeholders to develop sourcing...