Dynamic Multi-Service Center Operations Manager
4 weeks ago
At COGIR Immobilier, we thrive on the philosophy of providing exceptional service to our residents. Our team is passionate about building meaningful relationships and fostering a sense of community. With over 25 years of experience, we have established a strong reputation for delivering high-quality services and promoting a culture of teamwork and collaboration.
About the RoleThe Multi-Service Center Manager plays a vital role in the success and operation of our multi-service center. As the primary point of contact for business partners and service users, the incumbent is responsible for prospecting customers and partners, and ensuring the smooth operation of the residence's multi-service center.
Key Responsibilities- Compliance and Quality Assurance: Ensure that partner files are up-to-date and compliant with accreditation, insurance, and other regulatory requirements.
- CMS Quality Standards: Monitor and maintain high standards of customer service and physical locations, ensuring that our services meet the expectations of residents and partners.
- Customer Satisfaction: Develop and implement strategies to achieve customer satisfaction objectives, focusing on the needs of residents and partners.
- Service Development: Optimize the visibility of partners and develop new services to enhance the overall experience of residents and partners.
- Intervention Planning: Establish intervention plans as needed to address any issues or concerns.
- Relationship Building: Foster strong relationships with potential clients and CMS partners, identifying opportunities for growth and collaboration.
- Data Management: Maintain accurate and up-to-date records of CMS data, ensuring seamless communication and decision-making.
- Event Management: Organize and coordinate CMS events, promoting engagement and community building.
- Market Development: Participate in market development activities, staying informed about job market trends and opportunities.
- Process Improvement: Contribute to the management committee, driving process improvements and best practices within the organization.
- Sales and Business Development: Proactively solicit potential clients, networking and engaging with them to promote the CMS concept and secure appointments.
- Education: High school diploma with experience in sales and customer service.
- Experience: Minimum of 2 years of experience in a similar field.
- Technical Skills: Advanced knowledge of Word, Excel, Outlook, and the Internet.
- Driver's License: Holds a valid driver's license.
- Personnel Management: Experience in personnel management is an asset.
We offer a competitive salary, ranging from $60,000 to $80,000 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, including group insurance, social leave, and an employee assistance program, we also provide free parking, a uniform, and a cellular phone.
Job Status and ScheduleThis is a permanent, full-time position with a consistent schedule. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at COGIR Immobilier.
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