French Bilingual Contact Center Representative II
2 weeks ago
We are seeking a highly skilled and motivated French Bilingual Contact Center Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients through various communication channels.
- Identify customer needs and determine solutions to customer problems.
- Provide comprehensive product knowledge and guidance to customers.
- Ensure customer/partner problems are handled appropriately and escalate issues when necessary.
- May identify cross-sell opportunities and refer customers/partners to internal Bank partners.
- Provide recommendations and guidance to customers and internal partners.
- Provide solutions to problems in customer situations that are atypical or infrequent.
As a French Bilingual Contact Center Representative II, you will contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals.
- Promote full suite of products, advice, services, and banking capabilities.
- Understand and apply operating policies and procedures.
- Contribute to business objectives for Operational Excellence.
- Support the timely and accurate completion of business processes and procedures.
You will participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
- Participate fully as a member of the team.
- Support a positive work environment that promotes service to the business, quality, innovation, and teamwork.
- Ensure timely communication of issues/points of interest.
As a French Bilingual Contact Center Representative II, you will require developed knowledge and skills to offer service and advice for a range of product and services.
- Require developed knowledge and skills to offer service and advice for a range of product and services.
- Require a broad knowledge and understanding of the full product suite, services, and processes of the business area.
- Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
We are looking for candidates with a High School diploma, Undergraduate degree, and/or 1+ years of relevant experience.
- High School diploma, Undergraduate degree, and/or 1+ years of relevant experience.
We are committed to providing a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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