Hotel Operations Leader

3 hours ago


Toronto, Ontario, Canada 1 Hotels Full time
About 1 Hotel Toronto

We're a caring and thoughtful culture that delivers good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.

Job Description

We have an exciting opportunity for a skilled Guest Services Manager to lead and inspire our great-natured service team. This role involves training, supervising and mentoring new hires, setting them up for success in the most productive ways. You'll be constantly interacting with guests, welcoming them from across an ocean or just around the corner, and teaching others to do the same.

About You

To succeed in this role, you'll need:

  • Possession of a minimum of 2 years of similar work experience in hotel operations and guest service.
  • A post-secondary diploma or degree would be a plus.
  • Advanced knowledge of hotel operations, strong leadership skills, and a proven track record in guest and team member engagement and financial performance.
  • Excellent communication skills, both verbal and written.
  • Flexibility and willingness to meet the demands of a 24-hour operation.
About Our Benefits

We offer a range of benefits that drive your passion for nature, including:

  • A designed by Nature work environment.
  • A competitive salary ($85,000 - $110,000 per year) and comprehensive benefits package.
  • Health & Wellness programs, including a Medical, Dental & Vision plan and Employee Assistance Program (EAP).
  • Retirement Planning options.
  • Access to Paid Personal Days.
  • Career Advancement opportunities, as we grow rapidly and expand globally.
  • SH University, our exclusive online learning platform, offering professional development and courses/certifications.
  • A Team Member Recognition program, where you can earn rewards and pay it forward while doing good.


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