Automation Equipment Servicer

3 weeks ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

As a Field Service Representative, you will be responsible for servicing automation equipment remotely and at customer facilities, focusing on resolving customer issues to support increasing customer loyalty and revenue. You will work closely with customers to understand their needs and provide comprehensive service reports to support system improvements and generate additional opportunities.

Key Responsibilities
  1. Troubleshoot mechanical equipment at customer facilities and make necessary adjustments to bring equipment up to running status.
  2. Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  3. Support developing operating and troubleshooting knowledge of the operations team.
  4. Review and suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  5. Make recommendations to repair or replace only items that require repair or replacement.
  6. Travel to domestic and international customer locations for long- and short-term support.
  7. Lead on-site teams and liaise with customers and ATS Project Managers.
  8. Coordinate 3rd party vendors and assist in resolving technical issues as required.
  9. Follow ATS and customer plant and safety regulations while at customer facilities.
  10. Complete detailed Service Reports for services provided in a timely manner and submit to appropriate personnel.
  11. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  12. Be available to be on-call on a rotational basis.
  13. Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  14. Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  15. Facilitate warranty/non-warranty claims with customers.
  16. Coordinate service projects, including team meetings, schedules, and financials as required.
  17. Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  18. Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  19. Responsible for meeting or exceeding customer expectations in an efficient manner.
  20. Fulfill daily site reports and safety checklists.
  21. During integration into Systems build, perform all duties outlined in our Toolmaker Job descriptions.
  22. Must be willing to travel to customer sites.
  23. Travel time will be up to 80% during service rotations per year.
  24. You will be expected to set an example of company culture with integrity and professional competence. Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Policies, and the Employee Expectations.
Additional Information

QUALIFICATIONS:

Education:

A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or equivalent. Design experience is an asset.

Experience:

A minimum of five years of experience servicing or building high-speed automation systems.

The successful candidate is a good communicator, displays professionalism, and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals, and assembly systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team, which is why we continuously work to develop, engage, empower, and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world. ATS has made a commitment to be carbon neutral by 2030.

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas, and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development - with a tuition reimbursement program, individual development programs, and a commitment to promoting from within - there is space for you to grow your career at ATS.

We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program, and optional Employee Share Purchase Program.

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005, and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

  • Automation Equipment Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryATS Automation is seeking a skilled Automation Equipment Service Representative to join our team. As a key member of our service team, you will be responsible for servicing high-speed automation systems, troubleshooting equipment, and providing exceptional customer service.ResponsibilitiesService and maintain high-speed automation systems,...

  • Automation Equipment Service Representative

    4 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryATS Automation is seeking a skilled Automation Equipment Service Representative to join our team. As a key member of our service team, you will be responsible for servicing high-speed automation systems, troubleshooting equipment, and providing exceptional customer service.ResponsibilitiesService and maintain high-speed automation systems,...

  • Automation Equipment Service Specialist

    2 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryWe are seeking a skilled Automation Equipment Service Specialist to join our team at ATS Life Sciences Systems. As a key member of our service team, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue.This role...

  • Automation Equipment Maintenance Specialist

    2 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Role SummaryAs an Automation Equipment Maintenance Specialist at ATS Automation, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue. This role requires alignment with customer needs and the preparation of comprehensive...

  • Automation Systems Service Specialist

    2 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryWe are seeking a skilled Automation Systems Service Specialist to join our team at ATS Automation. As a key member of our team, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue.The ideal candidate will have a...

  • Automation Systems Specialist

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryWe are seeking a skilled Automation Systems Specialist to join our team at ATS Automation. The successful candidate will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue.The Automation Systems Specialist will work...

  • Automation Engineer

    2 months ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Applications EngineeringATS Automation is seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for designing and developing factory automation systems, preparing and writing technical proposals, and working closely with customers to understand their needs and provide innovative...

  • Automation Engineer

    2 months ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Applications EngineeringATS Automation is seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for designing and developing factory automation systems, preparing and writing technical proposals, and working closely with customers to understand their needs and provide innovative...

  • Automation Specialist

    3 weeks ago

    Cambridge, Ontario, Canada StrongPoint Automation Inc. Full time

    You are a skilled problem solver with meticulous attention to detail and process. As a key member of the StrongPoint Automation Inc. team, you will be responsible for the creation of electrical and control systems, as well as performing site commission of our solutions. You will attend service calls as required, and troubleshoot electrical and control...

  • Automation Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Applications EngineeringATS Automation is seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for designing and developing factory automation systems, preparing and writing innovative proposals for potential customers, and working closely with engineering management to conceptualize...

  • Automation Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Applications EngineeringATS Automation is seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for designing and developing factory automation systems, preparing and writing innovative proposals for potential customers, and working closely with engineering management to conceptualize...

  • Automation Systems Specialist

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Field Service RepresentativeATS Automation is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional service to our customers by troubleshooting and repairing complex automation systems.Key Responsibilities:Troubleshoot and repair automation systems at...

  • Automation Controls Specialist

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryWe are seeking a highly skilled Automation Controls Specialist to join our team at ATS Automation. The successful candidate will be responsible for designing, developing, and troubleshooting control programs for custom automation equipment.Key Responsibilities:Develop and program software specific to customer requirements.Troubleshoot controls and...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation systems that meet the needs of our customers.Key Responsibilities:Design and develop factory...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation systems that meet the needs of our customers.Key Responsibilities:Design and develop factory...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation systems that meet the needs of our customers.Key Responsibilities:Design and develop factory...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation solutions for our clients.Key Responsibilities:Design and develop factory automation systems,...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation systems that meet the needs of our customers.Key Responsibilities:Design and develop factory...

  • Automation Systems Engineer

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: Automation Systems EngineerATS Industrial Automation is seeking a highly skilled Automation Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing complex automation solutions for our clients.Key Responsibilities:Design and develop factory automation systems,...

  • Automation Controls Specialist

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job SummaryThe Automation Controls Specialist will be responsible for designing, developing, and troubleshooting control programs for custom automation equipment. This role requires programming of control systems using PLC's, PC's, servo drives, robots, and other specialized controllers. The successful candidate will have strong troubleshooting skills and be...