Elevated Customer Experience Manager

5 days ago


Oshawa, Ontario, Canada Sephora Full time

We are seeking a skilled and experienced Elevated Customer Experience Manager to join our team at Sephora.

About the Role:

The successful candidate will be responsible for managing all services, classes, and events in a specific Sephora store location. They will support in all service-related areas such as the Beauty, Skincare, and Fragrance Studio (as applicable) and classes within the store.

Key Responsibilities:
  • Beauty Studio Management: Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation: Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience: Manage the Online Reservation system including publishing Beauty Advisors' availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
  • Event Management: Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
  • Training & Development: Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
  • Performance Assessment & Development: Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
  • Passionate about Clients: Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.
Requirements:
  • You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communication skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
What We Offer:
  • A competitive salary of $80,000-$100,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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