Field Operations Manager

4 weeks ago


Edmonton, Alberta, Canada Brandt Full time
Job Title: Field Operations Manager

Brandt is seeking a seasoned professional to lead our Field Parts Operations team in Northern Alberta.

The successful candidate will provide strategic leadership and support to our customer-facing parts support functions, driving business growth and profitability through best practices. This role will oversee the development of our branch parts teams, ensuring seamless communication and collaboration with the Branch network.

Key Responsibilities:
  • Develop and execute customer support business plans to drive parts operations profitability.
  • Collaborate with Branch operations to implement and execute strategic plans.
  • Review financials and conduct monthly reviews with the team to identify areas for improvement.
  • Develop plans to enhance department performance and implement 5S and Lean principles.
  • Ensure dealer audit criteria are met and collaborate with Division and Regional CSA managers.
Requirements:
  • Knowledge of heavy machinery dealer business practices.
  • Understanding of Customer Support Process specifically parts operations.
  • Strong interpersonal communication, negotiation, and conflict resolution skills.
  • Financial acumen with a focus on branch GL's.

This is a unique opportunity to join a dynamic team and contribute to the success of Brandt's parts operations.



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