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Training Manager

2 months ago

Toronto, Ontario, Canada Menkes Developments Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Training Manager to join our Residential Operations group at Menkes Developments Ltd. This is a key role that will play a critical part in the delivery of numerous projects in the coming year.

Key Responsibilities
  • Collaborate with Customer Care Managers and Team Leads to assess requirements and create training plans that align with brand standards.
  • Develop and implement innovative learning resources, including needs assessments and training curriculum management.
  • Partner with external resources to determine suitable training and develop strong partnerships across functions, including Construction, Start-up, Property Management, Sales, and Décor.
  • Research industry trends and market conditions to stay current with best practices in customer service.
  • Oversee the management of training curriculum and ensure that all Customer Care Teams receive high-quality training.
Requirements
  • An undergraduate degree in Arts, Business Administration, or Education.
  • Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset.
  • A flexible, upbeat, and energetic attitude, with excellent planning, coordination, and prioritization skills.