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Operations Training Manager
1 month ago
About Restaurant Brands International:
Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and more than 30,000 restaurants in over 100 countries, RBI owns four iconic brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.
Job Summary:
The Manager, Operations Training will be responsible for managing the Learning Management System and creating engaging training content for restaurant teams. This role will work closely with key stakeholders to ensure timely and accurate deployment of training materials.
Key Responsibilities:
- Develop eLearning training programs to support onboarding and ongoing training for restaurant teams.
- Manage the Learning Management System, including design, user experience, and troubleshooting.
- Collaborate with subject matter experts to create high-quality training content.
- Conduct needs analysis to determine effective training approaches.
- Champion the training process to ensure timely and accurate delivery of training materials.
- Work with vendors and partners to deliver cost-effective training solutions.
- Collaborate with cross-functional teams to ensure correct intake of information and approval from key stakeholders.
Qualifications:
- 2+ years of experience in communication, training, or operations.
- University degree in communications, business, hospitality, education, or a related field.
- Excellent oral and written communication skills.
- Experience in instructional design, creating training content, or communication.
- Ability to establish and build effective relationships and work collaboratively with others.
- Ability to analyze and interpret information to identify issues and prescribe effective training solutions.
- Strong project management skills and ability to work on multiple projects simultaneously.
Benefits:
- Pension matching.
- Health benefits (medical, dental).
- Short- and long-term disability.
- Comprehensive global paid parental leave.
- Telehealth.
- Employee Assistance Program.
- Discounted Gym Memberships.
