Business Development Director

2 weeks ago

Toronto, Ontario, Canada Index Exchange Full time

At Index Exchange, we are a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. Our radically transparent business practices and dedication to total market efficiency drive us to uphold the integrity of the programmatic ecosystem at large.

Becoming a Business Development Director at Index Exchange means being part of an exciting and fast-paced environment where you'll have the opportunity to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues.

Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. With more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, we're looking for talented professionals to help take us to the next level.

This role will focus on growing revenue for our Canadian publishers via our real-time programmatic exchange. As a Business Development Director, you will work closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners.

Your goal will be to ensure that Index exceeds our publishers' expectations by optimizing their current setup and identifying areas of growth. You will use your knowledge and understanding of Index's offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand.

You will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally to contribute to the culture of learning and growth at Index. As you develop your expertise, we'll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.

Key Responsibilities:
  • Manage and develop client relationships for Index's North American clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and communication with clients.
  • Identify areas for automation of internal processes and communication to better serve publishers at scale.
  • Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio and execute optimization suggestions through communication with clients.
  • Perform operational tasks including administering creative blocks, daily performance monitoring, and custom report creation.
  • Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our publisher partners and point person for all client discussions.
  • Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date.
  • Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally.
  • Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance.

We offer a competitive salary of $90,000 per year, comprehensive health, dental, and vision plans at no cost to you, time off and flexible work schedules, retirement plan with a 5% company match, stock options and equity packages, generous parental leave, monthly wellness stipend plus fitness discounts and quarterly wellness group activities, community engagement opportunities and donation-matching program, annual virtual company retreats and regular community-led team events, and one day off per year to volunteer.

We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

We are committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you'd like to request a reasonable accommodation.

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