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Technical Support Specialist

1 month ago

Brampton, Ontario, Canada Canada Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. as a Technical Support Analyst.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and software.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide customer service.
  • Troubleshoot and resolve technical problems.
Requirements
  • Word processing software.
  • Business diagram software.
  • MS Office.
  • MS Windows.
Work Environment
  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Repetitive tasks.
  • Attention to detail.
  • Sitting.
Personal Qualities
  • Accurate.
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Initiative.
  • Judgement.
  • Organized.
  • Team player.
  • Ability to multitask.
  • Time management.
  • Honesty.
Screening Questions
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
Experience
  • 7 months to less than 1 year.