Veterinary Client Care Representative, Western Canada

2 weeks ago


New Westminster, British Columbia, Canada VCA Animal Hospitals Full time
Unlock a Rewarding Career in Veterinary Client Care

At VCA Animal Hospitals, we're seeking an organized and empathetic Veterinary Client Care Representative to join our team in New Westminster, BC.

About the Role:

  • Provide exceptional client service, creating a warm and welcoming environment for pets and their owners
  • Answer multiline phone systems, track appointments, and schedule with ease
  • Place outbound calls for follow-ups and future bookings, ensuring seamless communication
  • Manage email correspondence, responding promptly to clients, veterinarians, and internal messages
  • Admit and discharge pet patients efficiently, maintaining accurate records
  • Invoice and bill clients effectively, generating estimates and processing payments
  • Maintain cleanliness of reception areas, pet holding spaces, and common areas

Requirements:

  • No prior animal experience? No problem A love for pets is essential
  • Previous customer service or front desk experience is an asset, but not required

What We Offer:

  • A competitive salary: $50,000 - $60,000 per year
  • Comprehensive health and dental benefits
  • A caring culture of wellness and appreciation
  • Medical library access, featuring 2000+ journals and 600+ textbooks
  • Uniform allowance and opportunities for career development
  • Referral bonus rewards and community involvement through VCA initiatives
  • Generous personal pet care discounts and extra perks

Career Development Opportunities:

  • Pursue a Veterinary Technician/Technologist scholarship annually
  • Grow within the company, with room to advance your skills and expertise

Diversity, Equity, and Inclusion:

We are committed to providing an inclusive and diverse workplace. If you require any accommodations, please let us know.

Location: New Westminster, BC



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