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Client Lifecycle Management Leader

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our International Wealth Management (IWM) team, you will be responsible for overseeing and managing the strategy and operations of our client lifecycle management function.

Key Responsibilities
  • Develop and implement a comprehensive client lifecycle management strategy that aligns with Scotiabank's business objectives.
  • Lead a team of professionals responsible for managing client relationships, identifying business opportunities, and delivering exceptional client experiences.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless execution of client lifecycle management initiatives.
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of client lifecycle management strategies and make data-driven decisions to drive business growth.
Requirements
  • Proven experience in client lifecycle management, sales, or a related field, with a strong track record of success in a leadership role.
  • Excellent communication, interpersonal, and leadership skills, with the ability to build and maintain strong relationships with clients, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.