Director of Client Lifecycle Management

3 weeks ago


Toronto, Ontario, Canada Scotiabank Full time
Job Title: Director of Client Lifecycle Management

At Scotiabank, we are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance client experience and drive business growth.

Key Responsibilities:
  • Develop and execute client lifecycle management programs across all jurisdictions
  • Lead the implementation and rollout of client experience initiatives, including customer journey mapping
  • Partner with internal and external stakeholders to design and implement client-centric solutions
  • Monitor performance against established KPIs and identify areas for improvement
  • Drive improvements in client acquisition, referrals, deepening, primacy, and retention using data-driven approaches
Requirements:
  • Master's degree or MBA preferred with 8+ years of relevant experience in financial services
  • Strong understanding of Wealth Management business, including Brokerage, Private Banking, Offshore, and Trust offerings
  • Expertise in client experience, engagement, retention, and acquisition
  • Fluency in Spanish is an asset; on-the-ground experience working in Latin America is an asset
What We Offer:
  • Opportunity to work with a leading financial institution
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package


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