Center Manager

4 weeks ago

Kelowna, British Columbia, Canada Sylvan Learning - Kelowna, BC Full time
Job Title: Center Director

Job Summary:

The Center Director is responsible for leading the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the business. This role requires a strong leader who can manage day-to-day Center operations, ensure a consistent quality educational experience for customers, and manage costs.

Key Responsibilities:

  • Ensure timely and high-quality personal customer service response to all calls and walk-in inquiries
  • Manage the day-to-day operation of the Center, including sales and expense financial targets
  • Monitor and track Center performance, Profit and Loss controls, revenues, expenses, and fee collection
  • Select, develop, motivate, and monitor Center staff, conducting regular performance reviews
  • Review all corporate communication and ensure communications flow to the Center's staff
  • Support the Director of Education with ensuring good instructional management
  • Confer with customers at each stage of the customer lifecycle, directing the sales and service process to keep customers enrolled
  • Promote financing options that meet the customer's needs and manage the application/closing process
  • Manage marketing and sales activities to drive new enrollments
  • Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
  • Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
  • Ensure the professional appearance of the Center according to Sylvan standards
  • Ensure adherence to established Sylvan operating standards, with particular attention to student safety and well-being

Requirements:

  • Four-year degree required
  • A minimum of three years of customer service experience; retail sales experience preferred
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
  • Experience using Microsoft Word and other standard business applications used by the Center
  • Knowledge of general office equipment, such as copiers, printers, and office phones
  • Experience using social media (Facebook, Twitter, etc.) preferred
  • Familiarity with instructional technology and tablet computers preferred

Skills and Abilities:

  • Strong customer service, interpersonal, and communication skills; outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
  • Proven sales skills with a strong sense of urgency
  • Proven ability to supervise, coach, and develop Center staff
  • Strong presentation skills for small group opportunities
  • Ability to track and interpret business metrics and financial statements
  • Strong analytical and problem-solving skills
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; ability to proofread and edit copy
  • Ability to work collaboratively; strong team player
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to occasionally lift and/or move up to ten pounds

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