Center Manager
4 weeks ago
Job Summary
The Center Director is a key leadership role responsible for driving the success of our Sylvan Learning - Kelowna, BC center. This individual will oversee the overall customer experience, sales, and local marketing strategies to achieve performance goals and grow the center. The Center Director will also manage day-to-day operations, ensuring a consistent quality educational experience for Sylvan customers while managing costs.
Responsibilities
- Ensure timely and high-quality personal customer service response to all calls and walk-in inquiries.
- Manage the day-to-day operation of the center, including staff supervision, coaching, and development.
- Meet sales and expense financial targets, monitoring and tracking center performance, profit and loss controls, revenues, expenses, and fee collection.
- Collaborate with the Director of Education to ensure good instructional management and promote financing options that meet customer needs.
- Establish and maintain collaborative relationships with teachers, educational specialists, and school administrators.
- Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes.
- Ensure the professional appearance of the center according to Sylvan standards and adhere to established operating standards, with particular attention to student safety and well-being.
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