Center Manager

4 weeks ago

Kelowna, British Columbia, Canada Sylvan Learning - Kelowna, BC Full time
Job Title: Center Director

Job Summary:

The Center Director is responsible for leading the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the business. This role requires strong leadership and management skills to ensure a consistent, quality educational experience for Sylvan customers while managing costs.

Key Responsibilities:

  • Ensure timely and high-quality personal customer service response to all calls and walk-in inquiries
  • Manage the day-to-day operation of the Center, including sales and expense financial targets
  • Monitor and track Center performance, Profit and Loss controls, revenues, expenses, and fee collection
  • Select, develop, motivate, and monitor Center staff; Conduct regular performance reviews
  • Review all corporate communication and ensure communications flow to the Center's staff
  • Support the Director of Education with ensuring good instructional management
  • Confer with customers at each stage of the customer lifecycle; Direct the sales and service process throughout the customer lifecycle to keep customers enrolled
  • Promote financing options that meet the customer's needs and manage the application/closing process
  • Manage marketing and sales activities to drive new enrollments
  • Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
  • Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
  • Ensure the professional appearance of the Center according to Sylvan standards
  • Ensure adherence to established Sylvan operating standards with particular attention to student safety and well-being

Requirements:

  • Four-year degree required
  • A minimum of three years of customer service experience; Retail sales experience preferred
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
  • Experience using Microsoft Word and other standard business applications used by the Center
  • Knowledge of general office equipment such as copiers, printers, and office phones
  • Experience using social media (Facebook, Twitter, etc.) preferred
  • Familiarity with instructional technology and tablet computers preferred

Skills and Abilities:

  • Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
  • Proven sales skills with a strong sense of urgency
  • Proven ability to supervise, coach, and develop Center staff
  • Strong presentation skills for small group opportunities
  • Ability to track and interpret business metrics and financial statements
  • Strong analytical and problem-solving skills
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively; Strong team player
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to occasionally lift and/or move up to ten pounds

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