Director of Fraud Risk Management

16 hours ago

Québec, Quebec, Canada IA Financial Group Full time

About the Role

We are seeking a seasoned professional to lead our Investigative Services team, responsible for detecting and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.

Main Responsibilities

  • Oversight of the team's daily activities, including work volumes, pending cases, and recoveries
  • Development and monitoring of operational metrics and KPIs, including financial outcomes
  • Transforming fraud and claim intelligence into risk management strategies and actions
  • Guiding complex case investigations and decision-making
  • Improving processes and routines to maximize operational efficiencies and outcomes
  • Interface with external vendors and represent IA at industry forums

Modernization Initiatives

  • Transforming our fraud management framework to manage risk in an automated claim environment
  • Driving technology transformation to automate audits and processes, leverage artificial intelligence and machine learning capabilities, and enhance data analytic capabilities

Leadership Expectations

  • Evolving team skillsets, capabilities, and processes
  • Focusing operational efforts towards high-value tasks
  • Utilizing data-driven insights to inform strategies and actions
  • Improving outcomes and results while ensuring operational efficiencies

Requirements

  • Bachelor or Master's degree in a relevant field, such as data science, finance, or accounting
  • 10+ years of experience in financial services, preferably with fraud or claims management operations
  • Planning and delivering large transformation initiatives
  • Project management experience, preferably with large-scale projects
  • Operationalizing new technologies, such as artificial intelligence and data analytics

What We Offer

  • A friendly workplace and flexible working hours
  • A full range of benefits
  • The opportunity to build a career with a growing company

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