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Director, Investigative Services Lead

2 months ago

Québec, Quebec, Canada iA Groupe financier iA Financial Group Full time
Job Summary

We are seeking a highly experienced and skilled Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.

Main Responsibilities
  • Operational Oversight
    • Oversight of the team's daily activities, including work volumes, pending cases, recoveries, and divisional fraud risk program
    • Development and monitoring of operational metrics and KPIs, including financial outcomes
    • Transforming fraud and claim intelligence/insights into risk management strategies and actions
    • Guiding direction of complex case investigation and decisions
    • Improving processes and routines to maximize operational efficiencies and outcomes
    • Interface with external vendors and represent iA Financial Group at industry forums
  • Modernization
    • Transforming the division's fraud management framework to manage risk in an automated claim environment
    • Driving forward technology transformation to automate audits and processes, leverage artificial intelligence and machine learning capabilities, and enhance data analytic capabilities
  • Leadership
    • Evolving team skillsets, capabilities, and processes
    • Focusing operational efforts towards high-value tasks
    • Utilizing data-driven insights to inform strategies and actions
    • Improving outcomes and results while ensuring operational efficiencies
    Requirements
    • Education & Qualifications
      • Bachelor or Master's degree, preferably in data science, finance, accounting, or a related field
    • Experience
      • 10+ years working or consulting experience in financial services, preferably with fraud or claims management operations
      • Planning and delivering large transformation initiatives
      • Project management experience, preferably with large-scale projects
      • Operationalizing new technologies (e.g., artificial intelligence, data analytics, etc.)
      • Leading and designing data analysis exercises
    • Skills
      • Industry knowledge related to claims or fraud management, with an understanding of emerging market trends
      • Business needs analysis, solution generation, and project prioritization
      • Strategic business acumen and sound decision-making skills
      • Strong data analytical skills
      • Ability to navigate and solve ambiguous and complex issues
      • Change management
      • People leadership
      What We Offer
      • A friendly workplace and flexible working hours
      • A full range of benefits
      • The opportunity to build a career with a growing company