Fraud Risk Management Director

1 week ago

Québec, Quebec, Canada IA Financial Group Full time

About the Role

The Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.

Main Responsibilities

  • Oversight of the team's daily activities, including work volumes, pending cases, recoveries, and the division's fraud risk program.
  • Development and monitoring of operational metrics and KPIs, including financial outcomes.
  • Transforming fraud and claim intelligence into risk management strategies and actions.
  • Guiding direction of complex case investigations and decisions.
  • Improving processes and routines to maximize operational efficiencies and outcomes.
  • Interface with external vendors and represent IA Financial Group at industry forums.

Modernization Initiatives

  • Transforming the division's fraud management framework to manage risk in an automated claim environment.
  • Driving forward technology transformation to automate audits and processes, leverage artificial intelligence and machine learning capabilities, and enhance data analytic capabilities.

Leadership Duties

  • Evolving team skillsets, capabilities, and processes.
  • Focusing operational efforts towards high-value tasks.
  • Utilizing data-driven insights to inform strategies and actions.
  • Improving outcomes and results while ensuring operational efficiencies.

Requirements

  • Bachelor or Master's degree in a related field, preferably in data science, finance, accounting, or a related field.
  • 10+ years of working or consulting experience in financial services, preferably with fraud or claims management operations.
  • Planning and delivering large transformation initiatives.
  • Project management experience, preferably with large-scale projects.
  • Operationalizing new technologies, such as artificial intelligence and data analytics.
  • Leading and designing data analysis exercises.

Skills and Qualifications

  • Industry knowledge related to claims or fraud management, with an understanding of emerging market trends.
  • Business needs analysis, solution generation, and project prioritization.
  • Strategic business acumen and sound decision-making skills.
  • Strong data analytical skills.
  • Ability to navigate and solve ambiguous and complex issues.
  • Change management.
  • People leadership.

What We Offer

  • A friendly workplace and flexible working hours.
  • A full range of benefits.
  • The opportunity to build a career with a growing company.

  • Director of Fraud Risk Management

    14 hours ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleWe are seeking a seasoned professional to lead our Investigative Services team, responsible for detecting and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Main ResponsibilitiesOversight of the team's daily activities, including work volumes, pending cases, and recoveriesDevelopment and monitoring of...

  • Director of Fraud Risk Management

    11 hours ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleWe are seeking a seasoned professional to lead our Investigative Services team, responsible for detecting and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Main ResponsibilitiesOversight of the team's daily activities, including work volumes, pending cases, and recoveriesDevelopment and monitoring of...

  • Director, Investigative Services Lead

    7 days ago

    Québec, Quebec, Canada iA Financial Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Key ResponsibilitiesOversight of the team's daily activities, including...

  • Director, Investigative Services Lead

    1 week ago

    Québec, Quebec, Canada iA Financial Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Key ResponsibilitiesOversight of the team's daily activities, including...

  • Director, Investigative Services Lead

    2 weeks ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleThe Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.Main ResponsibilitiesOversight of the team's daily activities, including work volumes,...

  • Director, Investigative Services Lead

    6 days ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleThe Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.Main ResponsibilitiesOversight of the team's daily activities, including work volumes,...

  • Director, Investigative Services Lead

    1 week ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleThe Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.Main ResponsibilitiesOversight of the team's daily activities, including work volumes,...

  • Director, Investigative Services Lead

    7 days ago

    Québec, Quebec, Canada iA Groupe financier iA Financial Group Full time

    Job SummaryWe are seeking a highly experienced and skilled Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Main ResponsibilitiesOperational OversightOversight of the team's daily...

  • Director, Investigative Services Lead

    6 days ago

    Québec, Quebec, Canada iA Groupe financier iA Financial Group Full time

    Job SummaryWe are seeking a highly experienced and skilled Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.Main ResponsibilitiesOperational OversightOversight of the team's daily...

  • Investigative Services Head

    7 days ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleThe Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.Main ResponsibilitiesOversight of the team's daily activities, including work volumes,...

  • Investigative Services Head

    1 week ago

    Québec, Quebec, Canada IA Financial Group Full time

    About the RoleThe Director, Investigative Services will lead a team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within the Group Benefits and Retirement Solutions division at IA Financial Group.Main ResponsibilitiesOversight of the team's daily activities, including work volumes,...

  • Risk Management Leader

    7 days ago

    Québec, Quebec, Canada Medavie Blue Cross Full time

    About the RoleWe are seeking a highly skilled and experienced Risk Management Leader to join our team at Medavie Blue Cross. As a key member of our organization, you will play a critical role in developing and implementing our Enterprise Risk Management Framework.Key ResponsibilitiesProvide leadership and guidance in the development, implementation, and...

  • Risk Management Leader

    1 week ago

    Québec, Quebec, Canada Medavie Blue Cross Full time

    About the RoleWe are seeking a highly skilled and experienced Risk Management Leader to join our team at Medavie Blue Cross. As a key member of our organization, you will play a critical role in developing and implementing our Enterprise Risk Management Framework.Key ResponsibilitiesProvide leadership and guidance in the development, implementation, and...

  • Executive Leader, Investigative Operations

    4 days ago

    Québec, Quebec, Canada Industrial Alliance Insurance and Financial Services Inc. - Full time

    About the RoleAs a key member of our leadership team, the Director, Investigative Services plays a critical role in driving our company's success. Reporting to the Senior Director, Claims & Contact Centers, this executive leader is responsible for leading a team of senior investigators, auditors, and data specialists who detect, investigate, and resolve...

  • Executive Leader, Investigative Operations

    4 days ago

    Québec, Quebec, Canada Industrial Alliance Insurance and Financial Services Inc. - Full time

    About the RoleAs a key member of our leadership team, the Director, Investigative Services plays a critical role in driving our company's success. Reporting to the Senior Director, Claims & Contact Centers, this executive leader is responsible for leading a team of senior investigators, auditors, and data specialists who detect, investigate, and resolve...

  • Chief Operating Officer Risk and Assurance Manager

    5 days ago

    Québec, Quebec, Canada Ecocareers Full time

    About the RoleWe are seeking a highly skilled and experienced Risk and Assurance Manager to join our Chief Operating Officer (COO) team at Ecocareers. As a key member of our team, you will play a critical role in controlling the risk and assurance plan, ensuring the smooth operation of our business.Key ResponsibilitiesLead and Implement the COO Integrated...

  • Chief Operating Officer Risk and Assurance Manager

    5 days ago

    Québec, Quebec, Canada Ecocareers Full time

    About the RoleWe are seeking a highly skilled and experienced Risk and Assurance Manager to join our Chief Operating Officer (COO) team at Ecocareers. As a key member of our team, you will play a critical role in controlling the risk and assurance plan, ensuring the smooth operation of our business.Key ResponsibilitiesLead and Implement the COO Integrated...

  • Director of Cybersecurity and Risk Management

    4 days ago

    Québec, Quebec, Canada Coveo Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CEO. As a key member of our leadership team, you will play a pivotal role in shaping the future of our security and risk strategy.Key ResponsibilitiesDevelop and implement a comprehensive cybersecurity strategy that...

  • Director of Cybersecurity and Risk Management

    4 days ago

    Québec, Quebec, Canada Coveo Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as the Head of Cybersecurity, reporting directly to the CEO. As a key member of our leadership team, you will play a pivotal role in shaping the future of our security and risk strategy.Key ResponsibilitiesDevelop and implement a comprehensive cybersecurity strategy that...

  • Senior Director of Finance

    7 days ago

    Québec, Quebec, Canada ROME GROUP Full time

    Job DescriptionRome Group is seeking a highly experienced and skilled Senior Director of Finance to lead our financial operations. As a key member of our leadership team, you will be responsible for developing and implementing financial strategies that drive business growth and success.Key Responsibilities:Financial Planning and Strategy: Collaborate with...