Director, Investigative Services Lead
1 week ago
We are seeking a highly skilled and experienced Director, Investigative Services to lead our team of senior investigators, auditors, and data specialists in detecting, investigating, and resolving fraudulent claims within our Group Benefits and Retirement Solutions division.
Key Responsibilities- Oversight of the team's daily activities, including work volumes, pending cases, recoveries, and the division's fraud risk program.
- Development and monitoring of operational metrics and KPIs, including financial outcomes.
- Transforming fraud and claim intelligence into risk management strategies and actions.
- Guiding the direction of complex case investigations and decisions.
- Improving processes and routines to maximize operational efficiencies and outcomes.
- Interfacing with external vendors and representing iA at industry forums.
- Transforming the division's fraud management framework to manage risk in an automated claim environment.
- Driving forward technology transformation to automate audits and processes, leverage artificial intelligence and machine learning capabilities, and enhance data analytic capabilities.
- Evolving team skillsets, capabilities, and processes.
- Focusing operational efforts towards high-value tasks.
- Utilizing data-driven insights to inform strategies and actions.
- Improving outcomes and results while ensuring operational efficiencies.
We are looking for a candidate with a Bachelor or Master's degree in a related field, preferably in data science, finance, or accounting. The ideal candidate will have 10+ years of experience in financial services, preferably with fraud or claims management operations, planning, and delivering large transformation initiatives, project management experience, and operationalizing new technologies.
The successful candidate will possess industry knowledge related to claims or fraud management, with an understanding of emerging market trends, business needs analysis, solution generation, and project prioritization. Strong data analytical skills, ability to navigate and solve ambiguous and complex issues, change management, and people leadership are essential.
What We OfferWe offer a friendly workplace, flexible working hours, a full range of benefits, and the opportunity to build a career with a growing company. We are committed to diversity and inclusion and strive to provide a workplace that is recognized as inclusive for all.
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Director, Investigative Services Lead
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