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Interim Lodge Manager, Monashees
1 month ago
CMH Heli-Skiing & Summer Adventures is seeking a highly skilled and experienced Interim Lodge Manager to join our team. As a key member of our management team, you will be responsible for providing exceptional leadership and direction to our hospitality team, ensuring that our guests receive a world-class experience.
Key Responsibilities- Collaborate with management team to achieve overall goals of the lodge, including administrative tasks associated with hospitality and F&B programs.
- Communicate effectively with supervisors, office personnel, and area management staff throughout CMH.
- Lead performance management process for staff, providing direction, feedback, and coaching to develop and lead staff.
- Act as main point of contact and host for guests.
- Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
- Maintain comprehensive understanding of each position at the lodge pertaining to hospitality.
- Regularly track lodge bar stock and inventory levels.
- Create and manage staff schedule and ensure successful completion of weekly time entry using timekeeping software.
- Support CMH policies and initiatives related to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
- Work with area management team to create safe and enjoyable workplace for all employees.
- Manage multiple projects and prioritize tasks, responsibilities, and goals, using goals to guide actions and create detailed action plans.
- Work with other managers and leaders of CMH to build culture that prioritizes safety, best experience for employees and guests, recognizes responsibility to communities and mountain environment, and achieves leading financial results.
- Train, participate in, and provide support as required during emergency response situations.
- Support CMH Sustainability and DEI initiatives.
- Support guests and employees in the field, as required.
- Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
- Food Safe Certificate.
- Occupational First Aid Level 1, or equivalent.
- BC Serving-it-Right.
- Minimum of 5 years of leadership experience in hospitality industry, preferred.
- Previous experience in management, preferred.
- Experience in Point of Sale, preferred.
- Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
- Positive and collaborative working style with ability to build meaningful relationships with key internal and external stakeholders.
- Is organized with clear attention-to-detail, with strategic planning skills and abilities.
- Able to communicate at high level in clear, effective, and timely manner.
- Proven ability to maintain confidentiality and professional working relationships with peers.
- Technical proficiency in Microsoft Office, as well as ability to learn other relevant software platforms.
- Able to prioritize tasks and responsibilities in complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
- Trustworthy, goal-oriented, respectful, and self-directed in completing core functions of role.
- Confidence to interact with all levels of company in hub-and-spoke model in which many individuals are remote.
- Confident with public speaking and facilitation of training sessions and workshops.
- Strong sense of work ethic and accountability, with ability to function well in team environment and focus on team success.
- Willingness to learn and develop skills with on-the-job management training.
- Passion for providing high-end hospitality and service experiences.
- Able to lift, carry, or otherwise move and position up to 20 pounds on occasional basis.
- Manual dexterity to operate computer and other common office equipment on regular basis.
- This position requires work on evenings, weekends, and holidays based on needs of business.
- Employees are required to find own way to and from lodge or helicopter staging area, which includes travel on logging roads.
- Travel is required from time-to-time throughout year for company meetings and workshops.
CMH is committed to developing rich culture, diverse workforce, and healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to company's success while also having opportunity to achieve full potential as individuals.
