Assistant Lodge Manager, Revelstoke

3 weeks ago

Vancouver, British Columbia, Canada CMH Heli-Skiing Full time
Job Title: Assistant Lodge Manager, Revelstoke

CMH Heli-Skiing & Summer Adventures is seeking an experienced and skilled Assistant Lodge Manager to join our team at our Revelstoke lodge. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, managing daily operations, and supporting the Lodge Manager in achieving our company's goals.

Key Responsibilities:
  • Collaborate with the management team to achieve the overall goals of the lodge, including administrative tasks associated with the hospitality and F&B programs.
  • Communicate effectively with supervisors, office personnel, and area management staff throughout CMH.
  • Assist the Lodge Manager in providing direction, feedback, and ongoing coaching to develop and lead staff.
  • Act as a main point of contact and host for guests, ensuring their needs are met and exceeded.
  • Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
  • Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
  • Regularly assist with tracking lodge bar stock and inventory levels.
  • Assist the Lodge Manager in creating and managing the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
  • Work with the Lodge Manager to support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
  • Work with the area management team to create a safe and enjoyable workplace for all employees.
  • Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
  • Work with other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
  • Train, participate in, and provide support as required during emergency response situations.
  • Help develop and support implementation of CMH sustainability initiatives.
  • Support guests and employees in the field program, as needed.
Requirements:
  • Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
  • Food Safe Certificate.
  • Occupational First Aid Level 1, or equivalent.
  • BC Serving-it-Right.
  • Minimum of 2 years of leadership experience in the hospitality industry, preferred.
  • Previous experience in entry-management, preferred.
  • Experience in Point of Sale, preferred.
Competencies, Knowledge, Skills, Abilities, and Other Qualities:
  • Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
  • Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
  • Is organized with clear attention-to-detail, with strategic planning skills and abilities.
  • Able to communicate at a high level in a clear, effective, and timely manner.
  • Proven ability to maintain confidentiality and professional working relationships with peers.
  • Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
  • Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
  • Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
  • Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
  • Confident with public speaking and the facilitation of training sessions and workshops.
  • Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
  • A willingness to learn and develop skills with on-the-job management training.
  • A passion for providing high-end hospitality and service experiences.
Working Conditions:
  • This role is set-up as a split shift, with a 12-hour workday in total.
  • Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a regular basis.
  • This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
  • Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
  • Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
  • Travel is required from time-to-time throughout the year for company meetings and workshops.
Other Duties as Assigned:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation:

A competitive compensation package will be provided including an attractive day rate starting between $270-$280/day which is based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

  • Health and dental benefits.
  • Group Savings Plan.
  • Opportunities to heli-hike and heli-ski, as available.

CMH is an equal opportunity employer.

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