Strategic Account Director

2 weeks ago


Old Toronto, Canada Coatue Management L.L.C. Full time

Company Overview: Deliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the hospitality and Q-commerce sectors.

We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need.

Your Impact:

As the Head of Account Management, you will lead and shape the strategy for managing and growing Deliverect's portfolio of customers in the US and Canada.

Your mission will be to drive meaningful impact on the regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.

A Typical Day:
  • Team Leadership: Lead and mentor a high-performing team responsible for managing all customer relationships in the US and Canada.
  • Executive Relationship Building: Build and strengthen relationships with executives at key enterprise accounts.
  • Data-Driven Decision Making: Leverage data to interpret customer product usage and trends.
  • Best Practices Implementation: Establish and promote best practices for account management.
Your Expertise:
  • Demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or restaurant technology space.
  • 4+ years experience within Account Management.
  • Understanding of the order management, restaurant technology, or food delivery industries.
  • Proficiency in data analytics and customer insights platforms.
What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Inclusive Policies: Our enhanced vacation entitlement, working arrangements, and inclusive environment reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity.

Estimated Salary Range:

$120,000 - $180,000 per year, based on location and experience.



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