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Customer Experience Associate

2 months ago

Burlington, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to customers, understanding their needs and delivering solutions that meet their expectations.
  2. Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring a seamless customer experience.
  3. Sales and Upselling: Identify and capitalize on sales opportunities, promoting our products and services to customers and contributing to branch targets.
  4. Technology Expertise: Stay up-to-date with our digital banking platforms and assist customers in using our mobile banking applications to manage their financial needs.
Requirements
  1. Customer Service Skills: Proven ability to provide excellent customer service, with a strong focus on building relationships and resolving issues.
  2. Technical Skills: Strong technical skills, including proficiency in digital banking platforms and a willingness to learn and adapt to new technologies.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  4. Availability: Availability to work a flexible schedule, including evenings and weekends, as required.
What We Offer
  1. Competitive Compensation: A competitive salary and benefits package, including opportunities for career growth and professional development.
  2. Collaborative Team Environment: A dynamic and supportive team environment, with opportunities to work with a diverse group of professionals.
  3. Internal Training and Development: Access to internal training and development programs, designed to enhance your skills and knowledge and support your career growth.
  4. Recognition and Rewards: A recognition and rewards program, designed to recognize and reward high performers and support their career advancement.