Sales and Customer Experience Leader

4 weeks ago


Burlington, Ontario, Canada Linen Chest Full time

The Sales and Customer Experience Leader is responsible for driving sales growth and delivering exceptional customer experiences in our Mapleview Burlington store. This role requires a strong business acumen, including KPI analysis and creating action plans to achieve corporate goals.

Key responsibilities include:

  • Leading the sales floor team to achieve sales targets and deliver best-in-class customer experiences
  • Coaching and developing associates to improve their sales and customer service skills
  • Recruiting and training new team members to ensure a dynamic and inclusive work environment
  • Validating and maintaining store standards to ensure a high-quality customer experience
  • Executing operational and merchandising directives to drive sales growth and improve customer engagement
  • Scheduling and payroll responsibilities to ensure efficient store operations

The Sales and Customer Experience Leader assumes full responsibility for the store in the absence of the manager.

What we offer:

  • A competitive salary with bonus commissions on personal sales
  • Potential for a monthly bonus based on store sales results
  • Professional training and development to enhance your skills and knowledge
  • A lucrative referral program (up to $1000)
  • Discounts on all Linen Chest products

Qualifications:

  • 1-2 years of experience in a retail management position
  • Strong business acumen, including KPI analysis and creating action plans
  • Working knowledge of Microsoft Office
  • Highly skilled in delivering best-in-class customer experiences
  • Superior time management and delegation skills
  • Dynamic personality with strong team-building skills
  • Exceptional conflict resolution skills


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