Sales and Customer Experience Leader
4 weeks ago
The Sales and Customer Experience Leader is responsible for driving sales growth and delivering exceptional customer experiences in our Mapleview Burlington store. This role requires a strong business acumen, including KPI analysis and creating action plans to achieve corporate goals.
Key responsibilities include:
- Leading the sales floor team to achieve sales targets and deliver best-in-class customer experiences
- Coaching and developing associates to improve their sales and customer service skills
- Recruiting and training new team members to ensure a dynamic and inclusive work environment
- Validating and maintaining store standards to ensure a high-quality customer experience
- Executing operational and merchandising directives to drive sales growth and improve customer engagement
- Scheduling and payroll responsibilities to ensure efficient store operations
The Sales and Customer Experience Leader assumes full responsibility for the store in the absence of the manager.
What we offer:
- A competitive salary with bonus commissions on personal sales
- Potential for a monthly bonus based on store sales results
- Professional training and development to enhance your skills and knowledge
- A lucrative referral program (up to $1000)
- Discounts on all Linen Chest products
Qualifications:
- 1-2 years of experience in a retail management position
- Strong business acumen, including KPI analysis and creating action plans
- Working knowledge of Microsoft Office
- Highly skilled in delivering best-in-class customer experiences
- Superior time management and delegation skills
- Dynamic personality with strong team-building skills
- Exceptional conflict resolution skills
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