Bilingual Customer Service Representative for E-commerce Experience

4 days ago


Québec, Quebec, Canada Randstad Full time
Overview

Randstad is partnering with a renowned fashion and home decor company to find a skilled Bilingual Customer Service Representative.

The successful candidate will be responsible for enhancing the online shopping experience, working in a state-of-the-art distribution center in Quebec City.

Job Summary

We are looking for an empathetic and patient individual who can provide exceptional customer service via the web. The ideal candidate will have strong communication skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • To optimize and enhance the online shopping experience by providing prompt and professional assistance to customers.
  • To troubleshoot and resolve customer complaints in a timely and effective manner.
  • To maintain accurate records of customer interactions and feedback.
Requirements
  • A minimum of 2 years of experience in customer service, preferably in an e-commerce setting.
  • Excellent written and verbal communication skills in both English and French.
  • Ability to work independently and as part of a team.
  • Basic computer skills, including proficiency in Microsoft Office and CRM software.
What We Offer
  • A competitive salary of $50,000 - $60,000 per year, based on experience.
  • A comprehensive benefits package, including health and dental insurance, RRSP matching, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.


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