Customer Service Representative with Excellent Communication Skills

2 weeks ago


Québec, Quebec, Canada Virgin Plus Full time

At Virgin Plus, we believe in providing exceptional customer experiences that exceed our Members' expectations. As a Customer Service Representative, you will play a vital role in delivering tailored solutions and fabulous experiences to our valued customers.

About the Role

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and is passionate about the latest technology. If you have excellent listening and communication skills, are competitive by nature, and love discovering or learning something new, this might be the perfect fit for you.

We offer a dynamic and inclusive work environment where every team member feels valued, respected, and supported. Our award-winning retail sales team is committed to fostering a culture of excellence, innovation, and continuous improvement.

What You'll Do
  1. Provide personalized support and guidance to our Members, addressing their queries and concerns in a professional and courteous manner.
  2. Meet and exceed monthly sales targets by effectively communicating the benefits of our services and promoting our exclusive offers.
  3. Work collaboratively with your team to achieve common goals, share knowledge, and provide assistance when needed.

You'll also have the opportunity to develop your skills and expertise through ongoing training and development programs. We're committed to helping our team members reach their full potential and achieve their career aspirations.

Your Background

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A competitive drive and a passion for achieving sales targets.
  • The ability to learn quickly, adapt to change, and thrive in a fast-paced environment.

Prior experience in retail sales, customer service, or hospitality is a definite asset, but not essential. What's most important is your enthusiasm, energy, and commitment to delivering exceptional customer experiences.

About Virgin Plus

Virgin Plus is a leading provider of innovative telecommunications services, dedicated to empowering our Members with access to exclusive music events, VIP treatment, and killer music, entertainment, fashion, and travel deals from the world's must-have brands.

Benefits

As a valued member of our team, you can expect:

  • A competitive hourly wage plus uncapped commission.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous paid time off policy.
  • Ongoing training and development opportunities to help you grow and succeed in your career.
  • A flexible schedule that allows you to balance work and personal responsibilities.

We're proud to offer a diverse and inclusive workplace that values diversity, equity, and inclusion. We welcome applications from candidates with disabilities and are committed to providing accommodations throughout the selection process.



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