HR Senior Implementation Specialist

1 month ago

Toronto, Ontario, Canada ADP Full time
Job Title: Senior HR Implementation Specialist

ADP is seeking a highly skilled Senior HR Implementation Specialist to join our dynamic Implementation team. As a key member of our team, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.

Key Responsibilities:
  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's requirements to properly set up the client's WFN modules (HR, Recruitment, Performance, Compensation and Benefits)
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.
Requirements:
  • Post-secondary education or related business experience
  • 2+ years of experience in Human Resources management functions.
  • Effective communication skills in both English, verbal and written.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourceful, and a strong team player.
  • Proficiency in Excel.
Preferred Qualifications:
  • Certified Human Resources Professional (CHRP) Designation would be considered an asset.
  • Skilled in organizing, scheduling, and leading effective meetings.
  • Adept at multitasking, probing, analyzing, and solving problems.
  • Meticulous attention to detail with strong follow-through.
  • Excellent organizational, time management, and prioritization skills.
About ADP:

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 60,000 associates worldwide.

At ADP, we are committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

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