Implementation Management Senior Specialist

2 months ago

Toronto, Ontario, Canada Interac Corp. Full time

Job Title: Implementation Management, Senior Specialist

About the Role:

We are seeking an experienced Implementation Management, Senior Specialist to join our team at Interac Corp. As a key member of our implementation team, you will be responsible for managing the planning and delivery of technical implementations of Interac products and services.

Key Responsibilities:

  • Lead onboarding and technology implementation projects, ensuring successful delivery and client satisfaction.
  • Manage diverse functional relationships with internal stakeholders, customers, and vendors to meet stakeholder requirements.
  • Set expectations for successful project delivery and ensure escalated issues are resolved in a timely manner.
  • Provide early sales cycle support to Client Solutions, facilitating education on existing or new products and features.
  • Build working partnerships with Product and Technology teams to support client onboarding and implementation of new features.
  • Implement project management best practices and follow standards set by the Client Support and Delivery Teams.
  • Provide program and project dashboard reporting to ensure accurate project interactions, milestones, status, and risks.
  • Ensure effective transition from project implementation to day-to-day operations management and support.
  • Contribute to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction, and operation of services.
  • Identify new opportunities to streamline/develop new processes, adapt new tools, and best practices to drive implementations excellence and knowledge management.

Requirements:

  • 5+ years of experience in project management, operations, and technology management, including work with the service life cycle (Strategy, Design, Transition, Operation, and Continuous Service Improvement).
  • 5+ years of experience in a client-facing role.
  • Experience managing multi-disciplinary and cross-functional teams with considerable decision-making autonomy.
  • Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, and balancing process vs. flexibility.
  • Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.
  • Extensive direct experience with ITIL and project management best practices.
  • Experience in financial management: managing project budgets and collecting and reporting metrics, as required.
  • Experience in payments systems: POS, banking machines, and financial systems would be a definite asset.
  • Experience with web, e-Commerce, and mobile technologies would also be an asset.

How We Work:

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

  • Connection: You're surrounded by talented people every day who are driven by their passion for a common goal.
  • Core Values: They define us. Living them helps us be the best at what we do.
  • Compensation & Benefits: Pay is driven by individual and corporate performance, and we provide a multitude of benefits and perks.
  • Education: To ensure you are the best at what you do, we invest in you.

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