Operations Support Specialist

2 weeks ago


Barrie, Ontario, Canada NBC Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at National Bank. In this role, you will provide administrative support to our team members, ensuring seamless day-to-day operations and exceptional client experiences.

Key Responsibilities
  • Act as a primary point of contact for operational and IT issues, providing timely and effective resolutions
  • Welcome clients to the branch, directing them to the appropriate resource person
  • Deliver top-notch customer service through various channels, including in-person, phone, and email
  • Maintain a welcoming and professional environment for clients and team members
  • Coordinate conference room schedules and assist with event planning
  • Perform various administrative tasks, such as mail distribution, document filing, and supply ordering
About the Team

National Bank Financial – Wealth Management is a leading financial institution with a strong presence in Canada. Our team of investment advisors manages assets for over 400,000 clients across 100 branches. As an Operations Support Specialist, you will report to the Regional Manager and work closely with our investment advisors.

What We Offer

We prioritize work-life balance and offer a hybrid work model, flexible scheduling, and generous leave policies. Our team is committed to creating a barrier-free workplace that is accessible to all employees.

Requirements
  • High school diploma and 2.5 years of relevant experience or a college diploma and 6 months of relevant experience
  • College diploma in administration, an asset
  • Experience working in financial services, an asset
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook
  • Ability to adapt to change and work under pressure
  • Strong organizational and priority management skills
Skills

We value candidates with excellent communication, diversity, and inclusion skills, as well as empathy, initiative, learning agility, resiliency, and teamwork.

Benefits

We offer a comprehensive benefits package, including health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan.



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