Operations Support Specialist

4 weeks ago


Barrie, Ontario, Canada NBC Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at National Bank. In this role, you will provide exceptional customer service, support administrative tasks, and collaborate with colleagues to ensure seamless operations.

Key Responsibilities
  • Act as a primary point of contact for resolving operational and IT issues for branch staff
  • Welcome clients to the branch and direct them to the appropriate resource person
  • Provide top-notch customer service in person, over the phone, and via email
  • Ensure common areas for the team and clients are welcoming and professional
  • Coordinate conference room schedules and assist with event planning
  • Perform various administrative tasks, such as mail distribution, filing, and supply ordering
About the Team

National Bank Financial - Wealth Management is a leading mutual funds brokerage firm in Canada, with a network of over 100 branches and 1,000 investment advisors. As an Operations Support Specialist, you will report to the Regional Manager and work closely with a team of investment advisors.

What We Offer

We strive to provide a flexible and supportive work environment, with a hybrid work model, flexible scheduling, and a range of benefits to promote work-life balance. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements
  • High school diploma and 2.5 years of relevant experience or a college diploma and 6 months of relevant experience
  • College diploma in administration, an asset
  • Experience working in financial services, an asset
  • Proficiency in Excel, Word, and Outlook
  • Ability to adapt to change and work under pressure
  • Strong organizational and priority management skills
Skills

We are looking for individuals with excellent communication, diversity, and inclusion skills, as well as empathy, initiative, learning agility, resiliency, and teamwork abilities.

Benefits

We offer a comprehensive benefits package, including health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, and opportunities to get involved in community initiatives.



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