Regulatory Compliance Specialist

2 days ago

Toronto, Ontario, Canada Retirement Homes Regulatory Authority Full time
Job Title: Specialist, Complaints and Client Services

Job Summary:

The Retirement Homes Regulatory Authority (RHRA) is seeking a highly skilled and experienced Specialist, Complaints and Client Services to join our team. As a key member of our Complaints and Client Services team, you will be responsible for owning, establishing, and maintaining relationships for the RHRA's regulatory compliance processes.

Key Responsibilities:

  • Manage all aspects of the Complaints process, including determining and carrying out actions needed to address a complaint, drafting decision letters, and ensuring accurate and timely maintenance of case management requirements.
  • Communicate with complainants and licensees, mediate and resolve complaints between licensees and complainants, and respond to and address inquiries from licensees and other stakeholders.
  • Create and provide analytical summaries and reports, educate and liaise with internal staff on issues, and liaise with the Complaints Review Officer.

Requirements:

  • Bachelor's degree in a relevant field (law, criminology, business, public administration, or health).
  • 5+ years' relevant work experience or equivalent education and experience.
  • Understanding of the regulatory environment, processes, and issues, as well as the principles of administrative law.

Competencies:

  • Proven understanding of legal drafting and excellent ability to draft legally defensible and enforceable documents in clear, appropriate language.
  • Comprehensive understanding of the Act and its regulations, as well as exceptional critical thinking, creativity, and independent problem-solving skills.
  • Exceptional written and verbal communication and interpersonal skills, as well as exceptional time- and file-management skills.
  • Strong facility with data management and ability to become literate in analytics to contribute to the organization's evolving analytics program.
  • Ability to exercise a high level of professionalism and discretion with confidential and sensitive information.
  • Self-directed, motivated, and proven ability to work independently, as well as collaborate within a team.
  • Computer literate with intermediate proficiency in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook).

What We Offer:

  • A great working environment, learning and development opportunities, work-life balance, and a competitive compensation and benefits package.
  • The opportunity to make integral contributions to a best-practice organization and advance the achievement of a regulatory mandate that makes a difference in people's lives.

How to Apply:

Please submit your cover letter and resume to [RHRA's contact information] by [RHRA's deadline]. RHRA has a diverse workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process.

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