Customer Support Advocate

4 weeks ago


Montreal, Quebec, Canada Softchoice Full time

About the Role:

We are seeking a highly skilled and bilingual Customer Support Advocate to join our team at Softchoice. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Responsible for researching and resolving complex technical issues
  • Collaborate with internal teams to resolve customer issues
  • Develop and maintain strong relationships with customers
  • Stay up-to-date with the latest technology trends and product knowledge

Requirements:

  • 2+ years of customer service experience
  • Proficient in MS Office tools - Outlook, Word, Excel, PowerPoint
  • Experience in the IT industry an asset
  • Fluency in English and French
  • Post-secondary education obtained by a College, University, or one or more professional designations

What We Offer:

  • Comprehensive benefits from day one of employment
  • Meaningful work and opportunities for career growth
  • Hybrid and remote working opportunities
  • 2 paid volunteer days per year to give back to a cause of your choice

About Softchoice:

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative. We are committed to diversity, inclusion & belonging and are an equal opportunity employer.



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