Customer Experience Champion

16 hours ago

Montreal, Quebec, Canada Burton Snowboards Full time
Join Our Team as a Customer Experience Champion

Burton Snowboards is a purpose-led brand that fights for the future of our people, planet, and sport. We are looking for individuals who share our passion for snowboarding and the outdoors to join our eCommerce Customer Service team as Burton Basecamp Guides.

About the Role

The Basecamp Guide will be the voice of Burton, supporting customers by driving a platinum customer experience via phone, chat, and email contacts about product, order, and warranty questions. You will also have the opportunity to advocate for customer experience improvements, establish professional relationships with customers, and educate them about the Burton, Analog, and anon product lines.

Key Responsibilities
  • Support customers by driving a platinum customer experience via phone, chat, and email contacts about product, order, and warranty questions.
  • Advocate for customer experience improvements.
  • Establish professional one-on-one relationships with customers.
  • Guide and educate customers about the Burton, Analog, and anon product lines.
  • Help customers identify the right gear to support their adventures.
  • Stay educated and up-to-date on product changes and product launches.
  • Meet productivity and quality levels in support of best-in-the-industry customer service experiences.
Requirements
  • Able to work a flexible shift in a fast-paced environment with constantly changing demands.
  • Schedule will include evenings, holidays, and weekends November through March.
  • Ability to ask questions of and hear answers from customers and teammates alike.
  • Ability to adapt quickly to product and procedure changes.
  • Excellent written and verbal communication skills.
  • Curiosity and ability to use knowledge resources.
Benefits
  • Competitive hourly rate ($ USD), negotiable based on experience.
  • Discounted season pass and generous product discounts.
  • Free demo equipment and lessons.
  • Special company events and pro deals throughout the outdoor sports industry.
  • Casual office environment with benefits like free food and drink.
Location

Burton HQ is located in Burlington, Vermont, and we have hubs in Montreal and Denver. Preferred candidates will be in-office three or more days per week in Burlington, Montreal, or Denver. A limited number of fully remote positions will be available, which will also require a reliable, high-speed internet connection.

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