Senior Manager, Customer Strategy Lead
4 weeks ago
Position Summary:
As a Senior Manager, Customer Strategy, you will be responsible for developing business strategies and solutions to drive the operational and commercial success of Platform Customers. You will work closely with other Customer Strategy peers and report to the AVP, Customer Strategy.
Our Platform as a Service business model enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League's Health OS technology and infrastructure.
Key responsibilities include managing relationships with key team members from the Platform Customer, working in collaboration to develop strategies to drive the success of the solution area, and working cross-functionally within League to launch and bring these solutions to our Platform Customer's end users.
Key Responsibilities:
- Act as the business lead from League for specific solution areas in a given Platform Customer account.
- Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts.
- Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts.
- Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements.
- Support cross-functional collaboration across League business, product & operations teams.
About You:
- 6+ years work experience, ideally with both management consulting and technology / delivery experience.
- Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers.
- Experience working with external clients from major Fortune companies.
- Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams.
- Startup and/or growth stage technology experience (SaaS or PaaS) preferred.
Compensation Range: The Canada-specific compensation range for this full-time position is exclusive of bonus, equity and benefits.
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