Service Operations Manager

6 days ago


Thunder Bay, Ontario, Canada Morson Talent (Canada & USA) Full time
About the Role

We are seeking a highly experienced Service Operations Manager to join our team in Thunder Bay. In this role, you will be responsible for guiding the team in adherence to corporate policies and procedures, driving operational excellence, and expanding market presence.

The ideal candidate will have a strong background in service leadership and a proven track record of success in leading teams to achieve business objectives.

Key Responsibilities
  • Train, mentor, and evaluate team members to meet and exceed customer and business expectations.
  • Implement corrective actions to enhance customer and employee satisfaction within field service operations.
  • Provide financial oversight of work orders, including customer payments, warranties, claims, policies, and rework.
Qualifications & Requirements
  • Post-secondary education in a relevant field.
  • A minimum of five years of experience in a service leadership position.


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