International Admissions and Enrolment Services Coordinator
4 hours ago
We are seeking a highly skilled International Admissions and Enrolment Services Coordinator to join our team at Thompson Rivers University.
About the RoleThis is a key position that plays a vital role in providing exceptional service to international students, agents, partners, sponsors, faculty, and internal staff. The successful candidate will be responsible for responding to and resolving various inquiries, making admission decisions, and registering international students in a wide range of programs.
Responsibilities- Respond to and resolve telephone, email, web, in-person, and other service channel requests from prospective and current international students, agents, partners, sponsors, faculty, and internal staff.
- Makes admission and transfer credit decisions for international applicants to a wide range of programs in accordance with both internal and external policies and procedures.
- Provides detailed program, policy, application, admissions, transfer credit, registration, and general advising information to incoming prospective and current international students.
- Registers international students in a wide range of programs by applying various procedures, resolving scheduling conflicts, and explaining fee and refund structures.
- Modifies and prepares correspondence, letters, and forms, including admission and enrolment letters, tuition fees letters, scholarship letters, and visa/study permit extension letters.
- Liaises with internal and external contacts, including government bureaus, regarding funded students.
- Maintains current knowledge of Senate policies, admissions, and registration procedures, TRU Calendar content, transfer credit articulations, accreditation agreements, and related procedures.
- Works closely with faculty, department, and program personnel, International Marketing & Recruitment, International Student Services, Transnational Education, Academic Advising, Records, Audit, and Articulation, and other administrative units to ensure enrolment processes are coordinated and seamless for students.
- Compiles enrolment reports for International Marketing/Recruitment and International Student Service Managers and stakeholders in other business units and faculties.
- Processes and maintains requests for TRU transfer credit through BCCAT and other professional transfer credit articulation councils; evaluates and verifies entries in the articulation database.
- Uses professional judgment and interpretation of enrolment data to prioritize work and make recommendations for process improvements in alignment with institutional strategic enrolment goals and objectives.
- Grade 12 plus an Associate Degree or 2-year post-secondary diploma.
- Three years' related experience in a post-secondary institution or related environment, including one year recent experience with an enterprise relational database (such as Banner), proven experience handling and assessing international academic transcripts/credentials, and one year proven experience working with international students and/or clients.
- Ability to perform electronic word processing and data entry at 45 wpm in an enterprise relational database.
- Demonstrated ability to work well under pressure and deal courteously and tactfully with international students, sponsors, partners, staff, faculty, and members of the general public, both verbally and in writing.
- Knowledge of high school and post-secondary education systems in Canada.
- Ability to authenticate and understand academic transcripts from domestic and international sources.
- Demonstrated ability to work with an enterprise relational database.
- Ability to use policy and departmental procedures to problem-solve day-to-day issues.
- Ability to operate office equipment such as printers, scanners, fax machines, and photocopiers.
- Ability to plan, organize, and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail.
- Ability to work independently as well as part of a team.
- Sitting at desk and computer for long periods of time as well as counter work.
- General office conditions.
- Occasional lifting and moving boxes and bins exceeding 10 kg.
- Occasional travel, usually local or within western Canada, is required.
- Occasional international travel for spot admissions and recruitment may be required.
The estimated salary for this position is between $60,000 - $80,000 per annum, commensurate with qualifications and experience.
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