Optical Team Lead

2 weeks ago


Oshawa, Ontario, Canada EssilorLuxottica Full time

Job Summary

At EssilorLuxottica, we're passionate about delivering exceptional customer experiences. As an Optical Team Lead, you'll play a key role in driving store success by managing key optical processes and systems to exceptional results.

Main Responsibilities

  • Ensure the team provides unsurpassed customer service
  • Proactive and solution-driven, accurate execution and product knowledge
  • Assist customers with selections, provide recommendations, and assist sales associates
  • Serve as a responsible alternate store key holder

Working in Lab

  • Custom fits glasses and precisely place prescriptions in lenses
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
  • Ensure finished eyewear meets optical standards and customer requirements
  • Create a safe working environment for all, demonstrate safe work practices
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Requirements

  • HS diploma/GED
  • Strong optical and retail experience
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Leadership and training experience
  • Edging and mounting experience
  • Basic optics knowledge and optical measurement experience

Preferred Qualifications

  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise and lens options

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