Optical Team Lead
2 weeks ago
Job Summary
At EssilorLuxottica, we're passionate about delivering exceptional customer experiences. As an Optical Team Lead, you'll play a key role in driving store success by managing key optical processes and systems to exceptional results.
Main Responsibilities
- Ensure the team provides unsurpassed customer service
- Proactive and solution-driven, accurate execution and product knowledge
- Assist customers with selections, provide recommendations, and assist sales associates
- Serve as a responsible alternate store key holder
Working in Lab
- Custom fits glasses and precisely place prescriptions in lenses
- Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
- Ensure finished eyewear meets optical standards and customer requirements
- Create a safe working environment for all, demonstrate safe work practices
- Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems
Requirements
- HS diploma/GED
- Strong optical and retail experience
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem-solving ability
- Familiarity with cash register, computers, and calculators
- Leadership and training experience
- Edging and mounting experience
- Basic optics knowledge and optical measurement experience
Preferred Qualifications
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting, and Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise and lens options
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