Optical Team Lead

4 weeks ago


Oshawa, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Team Lead plays a vital role in delivering exceptional customer service and ensuring the store's success by managing key optical and lab processes.

Main Responsibilities

  • Provide outstanding customer service and ensure customers are delighted.
  • Assist in achieving store success by managing key optical and lab processes.
  • Proactively solve problems and provide accurate execution and product knowledge.
  • Serve as a responsible alternate store key holder.

Requirements

  • High school diploma or equivalent.
  • Strong optical and retail experience.
  • Knowledge of current optical theory and merchandise.
  • Strong communication and interpersonal skills.
  • Basic math skills and sales skills.
  • Problem-solving ability and leadership experience.

Preferred Qualifications

  • State licensure or ABO certification.
  • LensCrafters Final Eyewear Inspector Certification.
  • LensCrafters Quality, Fitting, and Adjusting Program.
  • Optical machinery and instruments experience.
  • Customer service experience.

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