Optical Expert

Job Summary:

As a Licensed Optician at LensCrafters, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers. You will work closely with our team to ensure that every customer leaves our store with a perfect pair of glasses and a smile on their face.

Key Responsibilities:

• Welcome and serve customers with a smile
• Custom fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical acumen and assist team members with complex product needs and prescriptions
• Accurately take and record measurements, adjust and fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs
• Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded
• Ability to multitask, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep store clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Resourceful, self-motivated, and desire for continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

Requirements:

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use and carry an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications:

• Previous customer service and retail experience