Security Operations Director

4 weeks ago

Ottawa, Ontario, Canada Securiguard Full time
Job Summary

We are seeking a seasoned and motivated Security Operations Director to oversee the day-to-day operations of our Ottawa Region.

About Securiguard

At Securiguard, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We believe in living and acting by our values: Respect · Empathy · Accountability · Courtesy & Honesty.

We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects.

With over 4000 strong security and safety professionals providing people with a feeling of safety by offering a comprehensive selection of security services and solutions across Canada, our team is dedicated to supporting our employees, our community, and our environment.

Key Responsibilities
  1. Understand client needs and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
  2. Manage a book of business for strategic accounts, delivering first-class service delivery and contract compliance.
  3. Recommend/implement security solutions, coverage, and risk-reducing strategies.
  4. Ensure all contract and legislative requirements are being met.
  5. New Business start-ups and transition plan implementation.
  6. Incident Response and Incident Command.
  7. KPI Implementation and Reporting.
  8. Negotiate increases and renewals with existing client base.
  9. Ensures all shifts are covered by a trained, qualified security professional.
Requirements
  1. Minimum 3 years security experience in a managerial capacity or a combination of experience and relevant experience/education.
  2. Demonstrated success in building and leading teams; passion and high energy for people.
  3. Proven track record of excellence in client relationship management, problem-solving, and business development.
  4. Experience in an operational setting involving the management and supervision of many staff members.
  5. Strong communicators with assertive interpersonal skills and a team player are critical to success.
  6. Security/Service professional with proven management experience within the security industry, the public sector, or armed services is an asset.
  7. Strong management and leadership skills together with excellent communication, influencing, negotiating, and engagement skills.
  8. Sound judgment and decision-making skills, with a 'hands-on', problem-solving approach, able to remain calm under pressure and take control of incidents.
  9. Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
  10. MS Office proficiency; self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G Ontario Driver's License; access to or possession of vehicle for attending to all client sites.
  11. Understanding of financial and cost drivers in the security industry.
Salary

$90,000 - $120,000 per year based on experience, plus benefits package.

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