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Dental Health Coordinator

2 months ago

Markham, Ontario, Canada dentalcorp Full time

We are seeking a highly skilled Senior Dental Office Administrative Assistant to join our team at Hunter Dental in Markham.

About Us:

Hunter Dental has been proudly serving the Markham community for over 60 years, with a vision of providing exceptional patient service and quality dental care. Our state-of-the-art facility is located in a beautiful heritage building at 34 Main St N in Downtown Markham.

The Opportunity:

We are looking for a talented individual to support our busy practice, utilizing their expertise to schedule patients, promote new hygiene business, and lead conversations on optimal oral health.

Responsibilities:

  • Schedule patients to ensure all providers have productive schedules
  • Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
  • Treatment scheduling of maximally productive hygiene appointments
  • Utilize excellent phone skills to fill short notice cancellations and be proactive to manage hygiene patient demand
  • Maintain an active list of temp hygienists to utilize if/when needed
  • Use hygiene knowledge to lead conversations which support patient optimal oral health
  • Encourage patient acceptance of the dental treatment plans by answering questions and creating value for the proposed treatment
  • Presentation of treatment options, review of payment plans, answer questions and overcome objections to motivate patients to case acceptance
  • Build strong relationships with patients to ensure trust and loyalty
  • Assist with accounts receivables and complete daily deposit reconciliations
  • Complete insurance submissions and pre-determinations

Requirements:

  • 3+ years of experience with accounts receivables and insurance submissions in a dental office is required
  • A warm and friendly person who appreciates the value of optimal oral health for life and is able to share oral health education with our patients
  • Excellent communication skills
  • Ability to quickly maneuver numerous tasks efficiently and proficiently
  • A proactive individual who maintains control over schedules
  • Enjoys working with production goals
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience; kind and professional
  • Detail oriented
  • Experience with Tracker and Recall Max highly preferred

Salary and Benefits:

We offer a competitive salary of $65,000-$85,000 annually, plus a comprehensive benefits package including discounts on services and activities, employee and family assistance program (EFAP), career development opportunities, and more.