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IT Support Specialist

2 months ago

Brampton, Ontario, Canada Charger Logistics Full time
Job Description

Charger Logistics, a world-class asset-based carrier, is seeking a highly organized and tech-savvy IT Support Specialist to join its dynamic team at the company's office in Brampton, Ontario.

Key Responsibilities:
  1. Cloud Infrastructure Support: Provide first-line support for EUC infrastructure issues, including troubleshooting, incident management, and resolution.
  2. OS Image Management: Create, deploy, and maintain OS images through Microsoft Endpoint Manager.
  3. Software Update Schedule: Develop and implement a Software Update Schedule including patch management and software distribution tools to ensure updates are rolled out in a timely manner.
  4. Cloud Infrastructure Performance Monitoring: Monitor cloud infrastructure performance, identify potential issues, and propose solutions to optimize system efficiency.
  5. Collaboration and Problem-Solving: Collaborate with senior IT professionals to analyze and resolve complex technical problems related to cloud-based applications and services.
  6. User Support: Respond to user inquiries and support requests, providing timely and effective resolutions.
  7. Documentation and Record-Keeping: Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
  8. Emerging Technologies and Trends: Stay up to date with emerging technologies and trends, and proactively propose improvements to enhance the efficiency and security of cloud-based systems.
  9. Project Collaboration: Collaborate with cross-functional teams to contribute to the development and deployment of new cloud-based projects.
  10. Platform Maintenance: Assist in the maintenance and administration of platforms, ensuring system stability and performance.
  11. On-Call Support: Participate in on-call rotations and provide after-hours support when required.
Requirements:
  1. Education: University degree or College diploma in the field of computer science, engineering, or a related discipline, or have completed at least 2 years of post-secondary education.
  2. IT Support Experience: A minimum of 2 years of previous IT support experience working in a technology/systems department.
  3. Technical Skills: Proficient knowledge in various software and systems, including Microsoft Windows 10, Office 365, Group Policies, Microsoft Endpoint Manager (Configmgr), Intune, WSUS, Orchestrator, MacOS, iOS.
  4. Cloud Administration: Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments.
  5. Scripting and Automation: Fluent in creating and scripting complex multi-line tasks using PowerShell.
  6. Networking and Virtualization: Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies.
  7. Problem-Solving and Communication: Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions.
  8. Interpersonal Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.
  9. Adaptability and Time Management: Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
  10. Certifications: Certifications in cloud technologies (e.g., Microsoft 365, Azure, AWS, ITIL) are a plus.