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Information Technology Specialist

2 months ago

Brampton, Ontario, Canada Khalsa IT Services Full time
Job Description

We are seeking a highly skilled Information Technology Specialist to join our team at Khalsa IT Services.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Research and implement solutions to technical issues using user guides, technical manuals, and other documents.
  • Offer advice and training to users to help them overcome technical difficulties.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the redesign of applications and software to improve user experience.
  • Provide business systems, network, and internet support to users in response to identified difficulties.
  • Perform Web-server backup and recovery operations to ensure system uptime.
  • Deliver exceptional customer service to users.
Requirements
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment.
  • English as the primary language of work.
  • 35 hours per week.