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Information Technology Specialist
2 months ago
We are seeking a highly skilled Information Technology Specialist to join our team at Khalsa IT Services.
Key Responsibilities- Provide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.
- Research and implement solutions to technical issues using user guides, technical manuals, and other documents.
- Offer advice and training to users to help them overcome technical difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software to improve user experience.
- Provide business systems, network, and internet support to users in response to identified difficulties.
- Perform Web-server backup and recovery operations to ensure system uptime.
- Deliver exceptional customer service to users.
- 1 year to less than 2 years of experience in a similar role.
- Permanent employment.
- English as the primary language of work.
- 35 hours per week.