Head of Credit Systems and Quality Control

5 days ago


Toronto, Ontario, Canada Metrobank Full time
Job Title: Head, Credit Systems and Quality Control Section

At Metrobank, we are seeking a highly skilled and experienced professional to lead our Credit Systems and Quality Control Section. As the Head of this critical team, you will be responsible for ensuring the robustness and sustainability of our quality framework, promoting excellence in every aspect of our operations.

Key Responsibilities:
  • Manage the various systems used by CREAD, ensuring seamless integration and optimal performance.
  • Represent CREAD on bank-wide projects, driving collaboration and effective management of related activities.
  • Develop and implement quality control processes, driving continuous improvement and excellence.
  • Lead quality improvement initiatives, fostering a culture of innovation and best practices.
  • Manage CREAD Data (MI) requirements, ensuring accurate and timely reporting.
  • Resolve CREAD Complaints, providing exceptional customer service and support.
  • Design and deliver Service Quality improvement trainings, empowering team members to excel.
Requirements:
  • Bachelor's degree in a business-related field, preferably with a strong background in credit systems and quality control.
  • 3-5 years of experience in credit systems and quality control, with a minimum of 5 years in a managerial capacity.
  • Strong working knowledge of MS Office applications, including Word, Excel, Access, and PowerPoint.
  • Experience in handling training and/or team building is an advantage.
About Us:

Metrobank is a leading financial institution committed to delivering exceptional service and quality to our customers. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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